Delivering a unified experience
To further support the growth of both our clients and Western Alliance Bank, this fall we're unifying Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank under the Western Alliance Bank brand. We’re sure you have some questions. Use the frequently asked questions below to stay as up-to-date as possible.
Frequently Asked Questions
Why is Western Alliance Bank changing the names of its brands?
We are not officially changing the names of our brands, but we are unifying our brand presence under one name, Western Alliance. We are doing this to feature the Western Alliance Bank name more consistently to further improve the banking experience and deliver more consistency for our clients across all touchpoints with us. Our legacy brands, Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank will be featured less predominately. All these legacy brands have been a part of Western Alliance Bank for over a decade and will continue to be part of our heritage going forward.
Will this name change affect my relationship with the bank?
No, this is a name change only. Our bankers, systems and processes will remain the same. The quality and dedication you've come to expect from us will continue unchanged. This evolution will allow us to provide even better services, resources and specialized solutions nationwide while maintaining the same personalized approach that has defined our relationships for years.
Are the brands merging or consolidating?
No. This is not a merger, consolidation or reorganization. All of our brands have been operating under the same charter for over a decade, and this branding change simply unites them under the Western Alliance Bank brand. We’re proud to carry on the legacy of each brand under the Western Alliance Bank banner.
Will my banker change?
No, your banker will remain the same. They are not going anywhere. You can continue to rely on the same experts who have been helping your business grow.
How will this name change affect my banking experience?
While the name change may feel new, you can expect minimal changes to your day-to-day banking experience. You’ll begin to see Western Alliance Bank used in all bank communications, and we will ensure the transition is smooth and as seamless as possible for you.
What benefits can I expect from this change?
You will benefit from the expanded resources and capabilities that come with Western Alliance Bank’s national presence. We will offer more specialized business solutions and services through our national business lines, giving you access to a broader range of banking options across the country.
Will Western Alliance Bank be offering new services?
Yes! As we continue to grow, Western Alliance Bank will offer new services and enhanced capabilities designed to help your business thrive.
How long will the name change take to complete?
Over the next several months, you’ll begin seeing the Western Alliance Bank name increasingly roll out. We’ll keep you informed as new milestones approach to ensure the transition is smooth.
What do I need to do now?
There are no actions to take at this time. If you need to take action in the future, we will notify you in advance to ensure you have all the information you need so there are no surprises in your experience.
Where can I learn more about the changes?
If you have any questions beyond what is covered in this FAQ, please feel free to reach out to your banker.
Community Association Frequently Asked Questions
Why did Alliance Association Bank decide to unify their brand?
As a division of Western Alliance Bank, our organization has straddled two brands for the last 15 years —Alliance Association Bank and Western Alliance Bank. With this update, we’ll not only be unifying the Alliance Association Bank brand, but also several other divisions within Western Alliance Bank.
While Alliance Association Bank may not be featured as prominently in the marketplace, it remains an important part of our heritage. We’ll continue to honor the history and customer loyalty associated with our legacy brand under Western Alliance Bank.
What changes can I expect as a customer to see with the brand unification?
This is simply a name change; you can expect your bank statements, all communications and all online sites to be updated with the Western Alliance Bank name.
When can we expect to see the changes take place?
The rebranding will occur later this year and continue into 2026.
Will there be any changes to my account number or login information?
No. You can continue to use your existing account number, routing number and online credentials.
Will our management company need to make any updates?
Not at this time. In the future, we may suggest you update website links, such as the link to the ePay Portal to reflect our new domain name.
Will homeowners be notified of the brand unification?
Users of the online payment site will see the URL update and email notifications will be sent from a new email address. A brief explanation of the brand unification will be available through normal usage of the payment site. An email message specifically about the brand unification will not be sent to homeowners.
Will there be any changes to how I pay my association dues or access my online account?
No, all payment options will remain the same.
Why is the payment portal URL being rebranded?
As a division of Western Alliance Bank, for the last 15 years we’ve straddled two brands—Alliance Association Bank and Western Alliance Bank. With this update, we’ll not only be unifying the Alliance Association Bank brand, but also several divisions within Western Alliance Bank.
Will my login information, account information, payment history or account settings change or be impacted?
No account, system or login information will change. All payment history will remain available, and all scheduled payments will continue to process. The URL for the payment portal will be updated to reflect the new name. However, the old URL will remain active and redirect homeowners to the new URL.
How will email communications be affected by the brand unification?
This fall email communication will begin coming from a Western Alliance Bank email address.
Will I need to change anything on my end, such as updating payment preferences or billing information?
No changes are required.
How do I know the emails I receive are legitimate after the domain change?
Cybercriminals perpetually seek to infiltrate online accounts, so we urge homeowners to remain vigilant. Alliance Association Bank and Western Alliance Bank will never contact you to ask for your online banking credentials by phone, email or text message. If you receive such a request, hang up immediately and call (844)739-2331. Our team is here to assist you and help your information remain safe and secure.
How can I contact support if I have trouble navigating the portal or if I encounter issues?
As always, homeowners can contact the bank at (844) 739-2331.
Are there any new fees associated with the rebranded portal?
Payment fees are not changing - this is simply a name change.
Does the brand unification impact check payments?
The brand unification has no impact on physically mailed payments or bill payments setup with your bank.
We are excited to bring our clients a consistent, seamless experience by unifying our various banking brands under one name, Western Alliance Bank. Our customers from coast to coast already know the benefits of banking with a top-performing, $80 billion national commercial bank. And our value proposition won’t change: Clients continue to choose Western Alliance for our business banking expertise, customized solutions and outstanding, personalized service.