Send and receive money with Zelle®
Zelle® offers small business owners a convenient payment option.
Zelle® is a convenient way for your small business to send and receive money. Over 100 million people and small businesses are enrolled with Zelle®, so you can send or receive money, even if they don’t bank at Western Alliance Bank.1
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Send and receive money with Zelle®
Download the WA Business Mobile app:
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Enroll with Zelle® now
Request Access
Connect with your Relationship Manager to enroll in Zelle® for your Small Business.
Log In
Log into the WA Business Mobile app.
Select
In the main menu, select “Transfer and Pay”. Then “Send Money with Zelle®”.
Enroll
Enroll your email address or U.S. mobile number.
You’re ready to start sending and receiving money with Zelle®. Next time you need to be paid, ask for Zelle®!
Frequently Asked Questions
Zelle® is a convenient way to send and receive money you trust through your WA Business mobile app or Business Online Banking. All you need is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle®. Your account information and activity stay private. Zelle® is available in over 2,200 bank and credit union apps, so you can send money to friends and family even if they don’t bank at Western Alliance Bank.1
Eligible small business accounts can send, receive, or request money with Zelle®. Your company must request access for Zelle®, once entitled, the primary administrator will need to complete the pre-enrollment steps and then entitle other company users for the service.
To access, log into the WA Business mobile app or Business Online Banking. In the main menu, select Money Movement, "Zelle®". Then "Send money with Zelle®".
Once pre-enrollment is completed, entitled company users can enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle®.
To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1
To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.
To request money using Zelle® with a small business account, choose “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.” You’ll receive a payment notification once your customer has sent you money in response to your request.
Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into the WA Business mobile app or Business Online Banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle®". If you don’t see Zelle®, please contact your company administrator for entitlement. If your company doesn’t have access call our customer support team at (888) 995-2265 to get set-up.
The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Western Alliance Bank send limits, call our Client Care at (888)-995-2265.
At Western Alliance Bank, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
No, Western Alliance Bank does not charge any fees to use Zelle® with a small business account. Your mobile carrier's messaging and data rates may apply.
Neither Western Alliance Bank nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at (888) 995-2265 for assistance with canceling the pending payment.
If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at (888) 995-2265 to determine what options are available.
Please contact our customer support team at (888) 995-2265. Qualifying imposter scams may be eligible for reimbursement.
Keeping your money and information secure is a top priority for Western Alliance Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Western Alliance Bank account safe.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
There are a few ways you can encourage your customers to pay you with Zelle®.
- Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
- Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
- Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).2
Zelle® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into the WA Business Mobile app. In the main menu, select "Transfer and Pay". Then "Send money with Zelle®". Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Navigate to "My Code." From here you can view and use the print or share icons to text or email your Zelle® QR code.
To send money, log into the WA Business Mobile app. In the main menu, select "Transfer and Pay". Then "Send money with Zelle®". Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.
No, Zelle® does not integrate directly with accounting software. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.
Your company must request access for Zelle®, and once entitled, the primary administrator will need to complete the pre-enrollment steps and then entitle other company users for the service.
To access, log into the WA Business mobile app or Business Online Banking. In the main menu, select Money Movement, "Zelle®". Then "Send money with Zelle®".
Important note: If you already use Zelle® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, [email protected] would be connected to your personal checking account, and 123-456-7890 would be connected to your small business bank account.
1 To send or receive money with Zelle®, both parties must have an eligible funding account. Transactions between enrolled users typically occur in minutes.
2 Payment requests to persons not already enrolled with Zelle® must be sent to an email address or mobile number.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.