Mobile Privacy
WAB Mobile App Privacy Notice
Effective: July 7, 2026
This Mobile App Privacy Notice explains how Western Alliance Bank (“WAB”, "Bank") collects, uses, discloses, protects, and retains information when you use the WAB mobile application ("App"). This notice supplements WAB's general consumer privacy notice and website privacy disclosures, available at https://www.westernalliancebancorporation.com/privacy-legal-home.
By downloading, accessing, or using the App, you acknowledge the information practices described in this notice.
Information We Collect
Depending on the features you use, the App may collect information directly from you, automatically from your device, or from your interactions with WAB products and services.
Information You Provide
We may collect information such as:
- Name and contact information
- Account information
- Authentication credentials
- Communications with WAB
- Information submitted through forms or service requests
Device and Usage Information
The App may collect:
- Device identifiers
- Operating system and device type
- Mobile network information
- App performance and diagnostic information
- Login and usage information
- Security and fraud-monitoring information
Device Permissions
To provide functionality and improve your experience, the App may request permission to access certain device features, including:
- Location services
- Camera
- Contacts
- Photos and files
- Notifications
You will be asked to grant permission before the App accesses these features. You may decline access or later modify permissions through your device settings. Certain App features may not function properly if permissions are denied.
How We Use Information
We may use information collected through the App to:
- Provide banking products and services
- Authenticate users and secure accounts
- Process transactions and service requests
- Detect, prevent, and investigate fraud and cybersecurity threats
- Improve App performance and customer experience
- Communicate with you regarding your accounts and services
- Comply with legal, regulatory, and risk-management obligations
- Maintain records required by applicable law
How We Share Information
We may disclose information:
- To service providers that support App operations and banking services
- To regulatory agencies, law enforcement, courts, or governmental authorities when
required by law - To protect the rights, property, or safety of WAB, our customers, or others
- In connection with corporate transactions where permitted by law
Any sharing of consumer financial information is subject to applicable financial privacy laws and WAB's Consumer Privacy Notice, available at https://www.westernalliancebancorporation.com/privacy-legal-home.
California Privacy Rights
If you are a California resident, additional rights may apply under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to:
- Know what personal information is collected
- Request access to personal information
- Request deletion of eligible personal information
- Correct inaccurate personal information
- Limit certain uses of sensitive personal information where applicable
Please refer to WAB's Privacy Notice for California Residents for additional details, available at https://www.westernalliancebancorporation.com/privacy-legal-home.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. These measures include security controls that comply with applicable banking and federal
regulatory requirements.
Data Retention
Information collected through the App is retained in accordance with WAB record retention requirements and applicable state and federal laws. Retention periods vary based on the type of information and legal or business requirements.
Children's Privacy
The App is intended for consumers seeking banking services and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the App.
Changes to This Notice
We may update this Mobile App Privacy Notice from time to time. When changes are made, we will update the effective date above and provide additional notice when required by law.
Contact Us
If you have questions regarding this Mobile App Privacy Notice or our privacy practices, please contact:
Western Alliance Bank
Phone: 1-888-271-0610
Website: https://www.westernalliancebancorporation.com/privacy-legal-home
Email: [email protected]