A Better Digital Banking Experience Is Here
One Login, One Experience: A Simpler, More Secure Way to Bank
Western Alliance Bank's new Digital Banking experience designed to make everyday banking simpler, faster and more intuitive. Clients can enjoy a modern platform with easier navigation, enhanced security and a consistent experience across desktop, tablet and mobile, so you can bank with confidence wherever your day takes you.
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Built to Benefit You
One seamless experience
Bank easily across desktop, tablet and mobile with a consistent look and feel.
More control at your fingertips
Personalize your Digital Banking experience and manage everyday banking tasks.
Simple money movement
Send and receive money with Zelle®*, manage payments with ease through Bill Pay1 and transfer funds easily between your Western Alliance Accounts.
Bank wherever life takes you
With our new mobile app2, you can manage alerts, update contact information, send secure messages, and handle everyday banking with ease.
Enhanced security
Protect your accounts with updated security features designed for today’s digital banking needs.
Support you can count on
Enjoy the confidence of knowing our team is here to help, delivering the responsive, relationship-based service you expect from Western Alliance Bank.
What’s Staying the Same
The experiences you expect from Western Alliance are here to stay, including:
- Your username
- Zelle® and Bill Pay payees, history and scheduled payments
- Account history
- Alert preferences
- eStatement enrollment preferences
- Recurring and scheduled transfers
Action Required: Attention QuickBooks® and Quicken® Users
As a part of this upgrade, you will be required to make changes to your QuickBooks or Quicken software to ensure a smooth transition. Please take note of the action dates below and view detailed instructions. Quicken and QuickBooks services will not work during the upgrade period.
1st Action Date: October 9, 2026
Clients should have completed a data file back up before October 9. Please make sure to save a final download before this date since transaction history might not be available after the upgrade to Digital Banking.
2nd Action Date: October 13, 2026
Beginning October 13, you will need to deactivate and reactivate your online banking connection to establish the new connection and resume account transaction downloads.
Conversion Instructions:
Note: Clients using the following software/connection types will experience a 5 business day delay in reconnecting.
- Quicken Win/Mac Express Web Connect/Quicken Connect
- QuickBooks Online (QBO) Aggregation
- Credit Karma
Reminder About Security
- Please remember fraudsters may impersonate bank representatives to trick you into revealing sensitive information. Western Alliance Bank will never ask for your online banking credentials or send you a link to help you resolve a problem. Always verify the source independently before taking any action.
- Keep in mind your password will be changing with the new Digital Banking. You will be prompted to create a new password the first time you log in to the Digital Banking platform. Once you have successfully logged in, you can update your password by clicking “settings,” then “update password” on desktop or mobile.
Frequently Asked Questions
We’re upgrading to a brand-new banking experience October 9-13! You can begin using the new Digital Banking app starting October 13 in addition to desktop.
Personal Online Banking and WA Personal mobile app have been retired. You can remove any saved links to log in and the WA Personal Mobile App from your phone.
You can still manage your money through our branches and customer support team, which will be available during normal business hours:
Branches
Monday – Friday: 9 a.m. – 5 p.m. PT
View locations
Client Care – (888) 995-2265
Monday – Friday: 6 a.m. – 6 p.m. PT
Saturday: 8 a.m. – 2 p.m. PT
Online and mobile banking will be more seamless than ever with Digital Banking2, including fast money movement with Zelle®3, simple internal transfers, electronic statements via mobile banking5, enhanced security features, secure messaging capabilities and more.
If you no longer have access to the phone number on your account and are unable to complete the authentication process, please contact our Client Care team at (888) 271-0610. Our team is available Monday – Friday, 6 a.m. to 6 p.m. PT, and Saturday, 8 a.m. to 2 p.m. PT.
You’ll continue to access your accounts through the Western Alliance Bank website. Select Digital Banking – Personal from the drop-down menu to log in. The Personal Online Banking option has been removed and replaced with the new Digital Banking option. Please update any saved links you may have on your device to the new Digital Banking log in page.
Due to the enhanced security of your new Digital Banking experience, you will be prompted to reset your password the first time you log in to the new Digital Banking platform. Your username will not change.
Yes! Starting October 13, you’ll be able to download WA Digital Banking, our new mobile banking app for personal banking, from the Apple App Store and Google Play Store. The new app will replace the WA Personal Mobile app, providing an enhanced banking experience. If you also use WA Business Mobile to manage business accounts, you can continue using that app as you do today, as it is not changing as part of this upgrade.
Select your device:
Yes, you have access to the same transaction information, including history, scheduled and recurring transactions. You do not need to make any changes after the upgrade. However, you may review your scheduled transactions to confirm after the upgrade.
Great news! You don’t need to make any changes to existing Bill Pay payments or Zelle® transfers. All existing Bill Pay and Zelle® information, including payees, recipients, scheduled payments and recurring payments, transferred to the new Digital Banking platform. If you have not yet enrolled in Bill Pay or Zelle®, you can still do so now.
You will be prompted to create a new password the first time you log in to the new Digital Banking platform. Once you have successfully logged in, you can update your password by clicking “settings,” then “update password” on desktop or mobile. If you are unable to remember your password, you can also update it by clicking “forgot your password” on the login screen.
This upgrade only impacts Personal Online Banking and Personal Accounts at this time. If you use a Western Alliance Business Account or High-Yield Savings Account (HYSA), your banking experience will remain unchanged at this time.
Loan payments are available through Digital Banking. Loan advances are not available, at this time. Please contact Client Care at 888-995-2265 for assistance with a loan advance request.
Yes, you need to modify your Quicken/QuickBooks settings to ensure the smooth transition of your data. Communications were sent ahead of the downtime. Helpful links can be found here:
Yes. The WA Digital Banking mobile app allows you to do a mobile check deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.
1. Fees may be imposed for additional services related to Digital Banking. Refer to Digital Banking Service Agreement for more information. Enrollment in eStatements, Zelle® or Bill Pay require additional terms and conditions.
2. Western Alliance Bank Digital Banking and Business Mobile Banking apps are available to all online banking customers. Features may vary based on device type. No additional fee to download the app; use of some features may incur additional charges. Mobile carrier message and data rates may apply.
* To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
3. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.