Contact Us
Customer Support Information
If you're ready to open an account today, contact a banker or apply now. For general inquiries, to report suspected fraud and identity theft, or if you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California Law, please contact our customer service team directly.
Business Customer Service: (888) 995-2265 or email
Personal Customer Service: (888) 271-0610 or email
Monday – Friday: 6:00 a.m. – 6:00 p.m. PT
Saturday: 8:00 a.m. – 2:00 p.m. PT
Commercial Card Servicing
(800) 657-6366
For 24-hour customer support or to report a lost or stolen credit card, contact our commercial card servicing team. To manage your business online, visit eZBusiness Card Management.
ATM/Debit Cards
ATM/Debit Card Activation & Change PIN: (866) 392-9952
Lost or Stolen ATM/Debit Card: (800) 236-2442
New Accounts
Our team of banking professionals knows what it takes to start, grow and maintain a thriving business. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service or apply to open an account today.
Personal Customer Service
(888) 271-0610
For questions about personal accounts or personal online services please contact our support team directly:
Monday - Friday: 6:00 am – 6:00 pm PT
Saturday: 8:00 am – 2:00 pm PT
Email Personal Online Support
High-Yield Savings Premier
(866) 347-1476
Monday-Friday: 6:00 am – 6:00 pm PT
Alliance Association Banking group Customer Service
Homeowner Customer Service & General Contact Information
(844) 739-2331
For questions or assistance with your existing online payment account, please contact us by phone or email us or use the button below to submit an online form. Our team is available Monday-Friday: 6:00 a.m. until 4:00 p.m. PT
Management Company Customer Service
(888) 734-4567
Management companies with existing accounts with us may reach us by phone, contact their relationship manager or email our customer service team.
Settlement Services Customer Service
(833) 854-2705
For questions or assistance with a check issued to you from Western Alliance Bank related to a recent class action or mass tort settlement, please contact us by phone or contact the settlement administrator.
Provide Feedback
Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please submit your feedback and help us continue to evolve and improve.
Community Commitment
For more information or questions regarding our commitment to our communities, please contact our Community Relations team at [email protected].
Fraud
(888) 995-2265
To report fraud and identity theft please contact our customer support team directly:
Monday - Friday: 6:00 a.m. - 6:00 p.m. PT
Saturday: 8:00 a.m. – 2:00 p.m. PT
The fraud reporting contact number is only intended for customers to report fraudulent activity and should not be used for general bank or credit card inquiries.
Report Unethical or Illegal Behavior
In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary.
Get in Touch
Complete the information below and we'll connect you with one of our experienced Relationship Managers who can help you find the right banking solution tailored to your needs.
If you have questions about an existing account, please contact our Customer Service team for assistance.
Locations
Western Alliance Bank operates specialized finance and banking units that serve businesses and personal banking needs, including digital savings, nationwide. Our full-service business banking divisions are located in Arizona, California and Nevada. We foster lifelong banking relationships built on expert advice and provide customized financial solutions to help our clients to move forward financially.
Investors
About Western Alliance Bancorporation
With more than $85 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2024 by American Banker and Bank Director and receiving #1 rankings on Extel’s (formerly Institutional Investor’s) All-America Executive Team Midcap Banks 2024 for Best CEO, Best CFO and Best Company Board of Directors. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.