Headquarters
Western Alliance Bancorporation
1 East Washington Street
Phoenix, AZ 85004
(602) 389-3500
View All Western Alliance LocationsContact Customer ServiceConnect with a Banker
Customer Support
| Customer Service | (775) 828-2000
For questions regarding existing accounts, please contact your local banking office for assistance, or our Customer Service team: Monday-Friday: 6:00 am - 6:00 pm |
| Treasury Management Services | (775) 824-4396
For questions or assistance with Treasury Management services, please contact our support team directly: |
| Business Online Banking | (888) 815-0547 For questions or assistance with Business Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly: |
| Personal Online Banking | (888) 271-0610
For questions or assistance with Personal Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly:
|
| Credit Cards |
24-hour customer support: (866) 839-3409 |
| ATM/Debit Cards |
ATM/Debit Card Activation & Change PIN: (866) 392-9952 |
Additional Contacts
| New Accounts |
Our team of banking professionals knows what it takes to start, grow and maintain a thriving business in Northern Nevada. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service. |
| Charitable Donation Requests |
If you are interested in applying for a charitable donation, please contact your banker or contact marketing@firstindependentnv.com. |
| Provide Feedback |
Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please click here to submit your feedback and help us continue to evolve and improve. If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please click here. |
| Fraud Hotline |
To report any suspicious or potentially fraudulent activity by bank employees or customers, please click here to submit a form electronically or via U.S. mail. |
If you have questions about an existing account, please contact our Customer Service team for assistance.
First Independent Bank Headquarters
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
Carson City
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
Fallon
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
Robb Drive
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
Sparks Industrial
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
Sparks Marina
Due to circumstances surrounding COVID-19, this location is currently processing transactions via drive thru only. Please contact your relationship manager if you require special assistance.
Drive-Thru Hours:
M-Th: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 5:30 p.m.
VISIT OUR CAREERS PORTAL
With more than $25 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies and has ranked in the top 10 on the Forbes “Best Banks in America” list for five consecutive years, 2016-2020. Its primary subsidiary, Western Alliance Bank, Member FDIC, helps business clients realize their growth ambitions with local teams of experienced bankers who deliver superior service and a full spectrum of customized loan, deposit and treasury management capabilities. Business clients also benefit from a powerful array of specialized financial services that provide strong expertise and tailored solutions for a wide variety of industries and sectors. A national presence with a regional footprint, Western Alliance Bank operates individually branded, full-service banking divisions and has offices in key markets nationwide.
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