Headquarters
Western Alliance Bancorporation
1 East Washington Street
Phoenix, AZ 85004
(602) 389-3500
| Customer Service | (775) 828-2000
For questions regarding existing accounts, please contact your local banking office for assistance, or our Customer Service team: Monday-Friday: 6:00 am - 6:00 pm |
| Treasury Management Services | (775) 824-4396
For questions or assistance with Treasury Management services, please contact our support team directly: |
| Business Online Banking | (888) 815-0547 For questions or assistance with Business Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly: |
| Personal Online Banking | (888) 271-0610
For questions or assistance with Personal Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly:
|
| Credit Cards |
24-hour customer support: (866) 839-3409 |
| ATM/Debit Cards |
ATM/Debit Card Activation & Change PIN: (866) 392-9952 |
Additional Contacts
| New Accounts |
Our team of banking professionals knows what it takes to start, grow and maintain a thriving business in Northern Nevada. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service. |
| Charitable Donation Requests |
If you are interested in applying for a charitable donation, please contact your banker or contact [email protected]. |
| Provide Feedback |
Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please click here to submit your feedback and help us continue to evolve and improve. If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please call (888) 995-2265 Monday - Friday: 6:00 am – 6:00 pm. |
| Fraud Hotline |
To report any suspicious or potentially fraudulent activity by bank employees or customers, please click here to submit a form electronically or via U.S. mail. |
| Report Unethical or Illegal Behavior |
In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary. |
If you have questions about an existing account, please contact our Customer Service team for assistance.
First Independent Bank Headquarters
Lobby Hours:
Monday - Friday: 9:00 a.m. to 5:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Carson City
Lobby Hours:
Monday - Friday: 9:00 a.m. to 3:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Fallon
Lobby Hours:
Monday - Friday: 9:00 a.m. to 3:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Robb Drive
Lobby Hours:
Monday - Friday: 9:00 a.m. to 3:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Sparks Industrial
Lobby Hours:
Monday - Friday: 9:00 a.m. to 3:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Sparks Marina
Lobby Hours:
Monday - Friday: 9:00 a.m. to 3:00 p.m.
Drive-Thru Hours:
Monday - Thursday: 8:30 a.m. to 5:00 p.m.
Friday: 8:30 a.m. to 5:30 p.m.
Learn More
With more than $40 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. The company is again #1 best-performing of the 50 largest public U.S. banks in the new S&P Global Market Intelligence listing for 2020 and ranks high on the Forbes “Best Banks in America” list year after year. Its primary subsidiary, Western Alliance Bank, Member FDIC, helps business clients realize their ambitions with teams of experienced bankers who deliver superior service and a full spectrum of customized loan, deposit and treasury management capabilities. Business clients also benefit from a powerful array of specialized financial services that provide strong expertise and tailored solutions for a wide variety of industries and sectors. Most recently, the bank added to these capabilities with the acquisition of AmeriHome Mortgage, a leading national business-to-business mortgage platform. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking brands and has offices in key markets nationwide.
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