Contact Us

Headquarters

First Independent Bank
5335 Kietzke Ln
Reno, NV 89511
(775) 828-2000
 

Corporate Headquarters

Western Alliance Bancorporation
1 East Washington Street
Phoenix, AZ 85004
(602) 389-3500

    Contact Information

    Customer Support Information

    Customer Service
    (775) 828-2000
    For questions regarding existing accounts, please contact your local banking office for assistance, or our Customer Service team: Monday-Friday: 6:00 am - 6:00 pm
    EMAIL CUSTOMER SERVICE

    Treasury Management Services
    (775) 824-4396
    For questions or assistance with Treasury Management services, please contact our support team directly:
    Monday - Friday: 6:00 am - 6:00 pm
    EMAIL TREASURY MANAGEMENT SUPPORT

    Business Online Banking
    (888) 815-0547
    For questions or assistance with Business Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly:
    Monday - Friday: 6:00 am - 6:00 pm; Saturday: 8:00 am – 2:00 pm
    EMAIL BUSINESS ONLINE SUPPORT

    Personal Online Banking
    (888) 271-0610
    For questions or assistance with Personal Online Banking, including trouble accessing your account or to sign up for Online Banking, please contact our support team directly:
    Monday - Friday: 6:00 am - 6:00 pm; Saturday: 8:00 am – 2:00 pm
    EMAIL PERSONAL ONLINE SUPPORT

    Credit Cards
    24-hour customer support: (866) 839-3409
    Report a Lost or Stolen credit card: (866) 604-0381

    ATM/Debit Cards
    ATM/Debit Card Activation & Change PIN: (866) 392-9952
    Lost or Stolen ATM/Debit Card: (800) 236-2442

    Additional Contacts

    New Accounts
    Our team of banking professionals knows what it takes to start, grow and maintain a thriving business in Northern Nevada. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service.

    Charitable Donation Requests
    If you are interested in applying for a charitable donation, please contact your banker or contact [email protected].

    Provide Feedback
    Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please click here to submit your feedback and help us continue to evolve and improve.

    If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please call (888) 995-2265 Monday - Friday: 6:00 am – 6:00 pm.

    Fraud Hotline
    To report any suspicious or potentially fraudulent activity by bank employees or customers, please click here to submit a form electronically or via U.S. mail.

    Report Unethical or Illegal Behavior
    In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary.

    Connect With A Banker

    Get in Touch

    Complete the information below and we'll connect you with one of our experienced Relationship Managers who can help you find the right banking solution tailored to your needs.

    If you have questions about an existing account, please contact our Customer Service team for assistance.

     
     

    Locations

    Find a Location Near You

    First Independent Bank has offices throughout Northern Nevada, conveniently located in major business centers.

    Careers

    Build Your Future with First Independent Bank

    Be your best, in a work environment that gives you a genuine opportunity to be a successful banking professional. Contact us to learn more about working with First Independent Bank.

    Investors

    About Western Alliance Bancorporation

    With approximately $50 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. The company is again #1 best-performing of the 50 largest public U.S. banks in the new S&P Global Market Intelligence listing for 2020 and ranks high on the Forbes “Best Banks in America” list year after year. Its primary subsidiary, Western Alliance Bank, Member FDIC, helps business clients realize their ambitions with teams of experienced bankers who deliver superior service and a full spectrum of customized loan, deposit and treasury management capabilities. Business clients also benefit from a powerful array of specialized financial services that provide strong expertise and tailored solutions for a wide variety of industries and sectors. Most recently, the bank added to these capabilities with the acquisition of AmeriHome Mortgage, a leading national business-to-business mortgage platform. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking brands and has offices in key markets nationwide.