Contact Us

Headquarters

First Independent Bank
5335 Kietzke Ln
Reno, NV 89511
(775) 828-2000
 

Corporate Headquarters

Western Alliance Bancorporation
1 East Washington Street
Phoenix, AZ 85004
(602) 389-3500

    Contact Information

    Customer Support Information

    Business Customer Services
    (775) 828-2000
    For questions about business accounts or business online services, please contact our support team directly:
    Monday-Friday: 6:00 am - 6:00 pm PST
    EMAIL CUSTOMER SERVICE

    Treasury Management Services
    (775) 824-4396
    For questions or assistance with Treasury Management services, please contact our support team directly:
    Monday - Friday: 6:00 am - 6:00 pm PST
    EMAIL TREASURY MANAGEMENT SUPPORT

    Credit Cards
    24-hour customer support: (866) 839-3409
    Report a Lost or Stolen credit card: (866) 604-0381

    ATM/Debit Cards
    ATM/Debit Card Activation & Change PIN: (866) 392-9952
    Lost or Stolen ATM/Debit Card: (800) 236-2442

    New Accounts
    Our team of banking professionals knows what it takes to start, grow and maintain a thriving business in Northern Nevada. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service.
    CONNECT WITH A BANKER

    Personal Customer Service
    (888) 271-0610
    For questions regarding personal online banking and other personal product support, please contact our support team directly:
    Monday - Friday: 6:00 am - 6:00 pm PST; Saturday: 8:00 am – 2:00 pm PST
    EMAIL PERSONAL ONLINE SUPPORT

    Charitable Donation Requests
    If you are interested in applying for a charitable donation, please contact your banker or contact [email protected].

    Fraud
    (888) 995-2265
    To report fraud and identity theft please contact our customer support team directly:
    Monday through Friday 6 am - 6 pm PST and Saturday 8 am – 2 pm PST
    The fraud reporting contact number is only intended for customers to report fraudulent activity and should not be used for general bank or credit card inquiries.

    Report Unethical or Illegal Behavior
    In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary.

    Provide Feedback
    Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please click here to submit your feedback and help us continue to evolve and improve.

    If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please call (888) 995-2265 Monday - Friday: 6:00 am – 6:00 pm PST.

    Connect With A Banker

    Get in Touch

    Complete the information below and we'll connect you with one of our experienced Relationship Managers who can help you find the right banking solution tailored to your needs.

    If you have questions about an existing account, please contact our Customer Service team for assistance.

     
     

    Locations

    Find a Location Near You

    First Independent Bank has offices throughout Northern Nevada, conveniently located in major business centers.

    Careers

    Build Your Future with First Independent Bank

    Be your best, in a work environment that gives you a genuine opportunity to be a successful banking professional. Contact us to learn more about working with First Independent Bank.

    Investors

    About Western Alliance Bancorporation

    With more than $70 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.