Contact Us
Headquarters
First Independent Bank
5335 Kietzke Ln
Reno, NV 89511
(775) 828-2000
Corporate Headquarters
Western Alliance Bancorporation
1 East Washington Street
Phoenix, AZ 85004
(602) 389-3500
Customer Support Information
Business Customer Services
(775) 828-2000
For questions about business accounts or business online services, please contact our support team directly:
Monday-Friday: 6:00 am - 6:00 pm PST
EMAIL CUSTOMER SERVICE
Treasury Management Services
(775) 824-4396
For questions or assistance with Treasury Management services, please contact our support team directly:
Monday - Friday: 6:00 am - 6:00 pm PST
EMAIL TREASURY MANAGEMENT SUPPORT
Credit Cards
24-hour customer support: (866) 839-3409
Report a Lost or Stolen credit card: (866) 604-0381
ATM/Debit Cards
ATM/Debit Card Activation & Change PIN: (866) 392-9952
Lost or Stolen ATM/Debit Card: (800) 236-2442
New Accounts
Our team of banking professionals knows what it takes to start, grow and maintain a thriving business in Northern Nevada. Let us help you connect with a banker who can provide answers or assistance to get you started with the right business banking product or service.
CONNECT WITH A BANKER
Personal Customer Service
(888) 271-0610
For questions regarding personal online banking and other personal product support, please contact our support team directly:
Monday - Friday: 6:00 am - 6:00 pm PST; Saturday: 8:00 am – 2:00 pm PST
EMAIL PERSONAL ONLINE SUPPORT
Charitable Donation Requests
If you are interested in applying for a charitable donation, please contact your banker or contact [email protected].
Fraud
(888) 995-2265
To report fraud and identity theft please contact our customer support team directly:
Monday through Friday 6 am - 6 pm PST and Saturday 8 am – 2 pm PST
The fraud reporting contact number is only intended for customers to report fraudulent activity and should not be used for general bank or credit card inquiries.
Report Unethical or Illegal Behavior
In line with our commitment to accountability, we have a companywide whistleblower program, administered by a third party, EthicsPoint. This program is designed so that any behavior, business practice or action that does not meet our high standards can be reported anonymously and confidentially. Issues can then be appropriately reviewed, escalated and addressed as necessary.
Provide Feedback
Have feedback or a concern regarding one of our products, services or a recent experience with one of our bankers or banking offices? We strive to consistently provide our customers with the highest level of service and value your feedback. Please submit your feedback and help us continue to evolve and improve.
If you are a California resident and would like to request access to or deletion of your personal information, or to exercise any other data rights under California law, please call (888) 995-2265 Monday - Friday: 6:00 am – 6:00 pm PST.
Get in Touch
Complete the information below and we'll connect you with one of our experienced Relationship Managers who can help you find the right banking solution tailored to your needs.
If you have questions about an existing account, please contact our Customer Service team for assistance.
Find a Location Near You
First Independent Bank has offices throughout Northern Nevada, conveniently located in major business centers.
Build Your Future with First Independent Bank
Be your best, in a work environment that gives you a genuine opportunity to be a successful banking professional. Contact us to learn more about working with First Independent Bank.
About Western Alliance Bancorporation
With more than $80 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2024 by American Banker and Bank Director and receiving #1 rankings on Extel’s (formerly Institutional Investor’s) All-America Executive Team Midcap Banks 2024 for Best CEO, Best CFO and Best Company Board of Directors. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.