6 Questions That Can Help You Evaluate Your Business Bank Relationship

Halfway through 2022, companies in every sector are still managing through inflation and rising interest rates, not to mention ongoing supply chain and labor issues. In the innovation sector, supply chain issues and hybrid workforces have affected organizations of every size — no small matter, considering that startups globally generate nearly $3 trillion in value, similar to the GDP of a G7 economy. 

Given the range of today’s economic uncertainties, now might be a perfect time to reassess your relationship with your business bank. When every dollar and every decision count, taking a closer look at your banking relationship could save you money, create new efficiencies and even help you grow your business. 

Here, we break down six questions to ask to get a clearer picture. 

Does my banker ask questions about my business — and hear my answers? 

In a strong partnership, asking the right questions leads to a conversation. To truly understand your vision for your business, bankers look forward to having these conversations and can offer constructive suggestions, even helping you shape your goals. The 80/20 rule applies to these conversations, in that your banker should be listening 80% of the time and making suggestions that reflect your needs.  

Is my banker proactive about contacting me?

Good relationship managers want to know how things are going with their clients. They reach out just to check in. Does your banker understand your business and bring solutions that are right for you? If not, or if you have the sense that you are just a name on a client list, it may be time to look elsewhere. 

Does my bank understand my market? My industry? 

What differentiates your business from your competitors? What revenue targets are realistic in your sector in the next quarter — and in the years to come? How is your company perceived within your industry, and where do you stand against the competition? And most importantly, what comes next? Whether you’re in technology, life sciences, XaaS, manufacturing, gaming or any other sector, a good financial partner will have deep experience and a detailed understanding of your market.

Does my banker understand the day-to-day in my business? 

The big picture is important, but a good relationship manager understands the day-to-day details your business faces. For example, knowing your cash flow inside and out enables your banker to offer you treasury management solutions that fit your specific needs. Having a handle on your industry timelines means your bank can work to help you keep projects on track and build for the future. To succeed, you know you need to deliver on customer expectations. Your bank should understand precisely what that entails.

Is my banker a trusted advisor? 

As a business owner, you turn to certain people for advice. You know they have your best interests at heart, with no hidden agenda. That may include your lawyer, accountant and mentors or coaches from your business journey. Is your banker on that list? Do they respond promptly to your calls and messages, give sound counsel and make meaningful suggestions? In the current economic climate, those things are more essential than ever. 

Is my bank evolving with my business? 

In any sector, chances are there are new financial technologies that can help you reach your goals. You’re keeping pace with rapid developments in your industry, and your banker should be doing the same. Ideally, your bank will offer financial products and services — perhaps even proprietary solutions — that are right for you. 

Whatever your vision for your business, it’s always a good idea to consider the strength of your business banking partnership. If you’re interested in learning more about how we can help, reach out to a Bridge Bank relationship manager today.

About Us

Bridge Bank

Bridge Bank, a division of Western Alliance Bank, Member FDIC, delivers relationship banking that puts clients at the center of everything. Founded in 2001 in Silicon Valley, Bridge Bank offers a full spectrum of tailored commercial banking solutions, as well as specialized expertise focused on life sciences and technology and innovation companies, at every stage in their life cycle, through its offices in major tech hubs across the country. Bridge Bank also serves the private equity and venture capital communities and provides business escrow services. Bridge Bank is part of Western Alliance Bancorporation, which has more than $70 billion in assets. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director. As a regional bank with significant national capabilities, Bridge Bank delivers the reach, resources and local market expertise that make a difference for customers.